Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with original tags (if applicable), and in its original packaging. You will also need proof of purchase or your order confirmation.

To initiate a return, please contact us at:

Email: support@nevalandtoys.store

If your return request is approved, we will provide instructions regarding the return process and return address. Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Personalized or custom-made products
• Personal care items
• Hazardous materials or flammable products
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return has been approved and processed, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank, card issuer, or payment provider.

Contact Us

NEVALAND TOY LTD
Company Number: 16945454

94 Stourbridge Road
Halesowen
B63 3UN
United Kingdom

Email: support@nevalandtoys.store