Shipping Policy

Shipping Policy

Last updated: May 31, 2026

This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order handling for NEVALAND TOY LTD.

Company Information:

NEVALAND TOY LTD
Company Number: 16945454

94 Stourbridge Rd
Halesowen B63 3UN
United Kingdom

Email: contact@nevalandtoy.com

  1. GENERAL

All orders are subject to product availability. While we aim to maintain accurate inventory levels, some items may occasionally become unavailable. In such cases, we will contact you regarding alternative options or refunds.

  1. SHIPPING COSTS

Shipping costs are calculated during checkout based on the destination and size of the order. The shipping amount displayed at checkout is the final shipping charge.

  1. RETURNS

3.1 Returns Due To Change Of Mind

We accept returns within 30 days of receiving the order, provided the items are unused, in original packaging, and in resellable condition.

Customers are responsible for return shipping costs.

3.2 Warranty Returns

Valid warranty claims submitted within 90 days of receiving the item will be reviewed and processed. Approved claims may qualify for:

• Replacement item
• Store credit
• Refund to the original payment method

  1. DELIVERY TERMS

4.1 Domestic Shipping

Handling Time: 1–3 business days

• Economy Shipping: 5–8 business days
• Standard Shipping: 3–4 business days

4.2 International Shipping

International shipping availability may vary depending on destination.

4.3 Dispatch Time

Orders are generally dispatched within 2 business days after payment confirmation.

4.4 Address Changes

Delivery addresses may be updated before the order has been dispatched.

4.5 Tracking Information

Tracking details will be sent by email once the order has been shipped.

  1. DAMAGED OR LOST PARCELS

If your parcel arrives damaged or is lost during transit, please contact us immediately so we can assist with the investigation and resolution process.

  1. TAXES & DUTIES

Applicable taxes may already be included in product pricing. Import duties or additional taxes for international shipments may apply depending on the destination country.

  1. ORDER CANCELLATIONS

Orders may be canceled before dispatch. Once shipped, orders will fall under our return policy.

CONTACT US
WE'RE HERE TO HELP

NEVALAND TOY LTD
94 Stourbridge Rd
Halesowen B63 3UN
United Kingdom

📧 Email: support@nevalandtoys.store