Shipping Policy

Last Updated: May 31, 2026

This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order handling for NEVALAND TOY LTD.

Company Information

NEVALAND TOY LTD
Company Number: 16945454

94 Stourbridge Road
Halesowen
B63 3UN
United Kingdom

Email: support@nevalandtoys.store

General

All orders are subject to product availability. While we strive to maintain accurate inventory levels, certain products may occasionally become unavailable. If this occurs, we will contact you regarding alternative options or a full refund.

Shipping Costs

Shipping costs are calculated during checkout based on the destination, weight, and size of the order. The shipping fee displayed at checkout is the final amount charged.

Returns

Returns Due to Change of Mind

We accept returns within 30 days of delivery, provided that the item is unused, in its original packaging, and in resalable condition.

Customers are responsible for return shipping costs unless otherwise required by law.

Warranty Returns

Valid warranty claims submitted within 90 days of receiving the item will be reviewed and processed. Approved claims may qualify for:

• A replacement item
• Store credit
• A refund to the original payment method

Delivery Terms

Domestic Shipping (United Kingdom)

Handling Time: 1–3 Business Days

• Economy Shipping: 5–8 Business Days
• Standard Shipping: 3–4 Business Days

International Shipping

International shipping availability varies depending on the destination country and local carrier services.

Dispatch Time

Orders are generally dispatched within 1–2 business days after payment confirmation.

Address Changes

Shipping addresses may be modified before the order has been dispatched. Please contact us as soon as possible if you need to update your delivery information.

Tracking Information

Tracking details will be provided via email once your order has been shipped.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue.

Taxes and Duties

Applicable taxes may be included in product pricing where required. International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.

Order Cancellations

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests will be handled in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

NEVALAND TOY LTD
94 Stourbridge Road
Halesowen
B63 3UN
United Kingdom

Email: support@nevalandtoys.store